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Infrastructure
Management
Infrastructure
management assists clients in meeting their database and infrastructure
operational management requirements, effectively and efficiently. Our
highly skilled team of system managers, system administrators, network
administrators and database administrators deliver reliable, scalable, and
effective infrastructure and technology management services that help
business run smoothly, run always.
Our service offerings
are designed to meet the differing needs of companies. Using our team of
experts, along with innovative and leading edge technology, we have
developed a series of service models to help companies meet their most
demanding operational management requirements.
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available in three service levels, each targeted at different
customer needs, from basic remote infrastructure monitoring to full 24 by 7
managed operations
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service levels are designed to supplement existing in-house technology
management resources with remote monitoring, operational management and
additional service offerings such as architecture design, disaster recovery
services, etc
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each service model includes ad-hoc and regularly scheduled meetings,
ensuring a high-touch customer relations
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Bronze
- remote monitoring, product
installation, annual health check, security management
Silver
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bronze level plus, quarterly health checkups, after hours pager support,
backup services, on-site support, performance management and tuning
Gold
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silver level plus, monthly health checks, 7x24 support, faster
response guarantees and increased on site support availability
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