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Managing the
infrastructure of the digital economy
New Economy business
models are dependent on 24 by 7 application availability and this is
driving new technology management objectives, services and products.
Internet enabled businesses and the growth in e-business applications are
driving an increase in the complexity of Internet sites and e-business
strategies. Businesses small and large need quality, reliable and highly available
operations. They need state-of-the-art technology, networks and servers.
They need to maintain currency with technology changes and they need a
means to scale as the requirements of their business evolve. Businesses
must seek collaborative arrangements in order to increase performance,
improve reliability, support continuous operations and reduce operating
costs.
Problem Recognition
Management of the
technology infrastructure seems obvious, yet so many organizations still do
not have an effective implementation of systems management tools or the
processes necessary to make them function effectively. The need for 24 by 7
support of e-commerce environments also seems evident, but even the high
fliers seem to have missed on their initial attempts. The frustration of
poor performance and unavailable services directly translate into lost
business opportunity and impacts to the bottom line.
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